The future of family mental health care

Whether it’s virtual therapy, psychiatry, or medication management — Brightline will work with you to find the right support for your kids & teens.

Get Started

Have questions about your coverage or which care is right for you? Call (888) 224-7332 to speak with a Brightline team member about our services (M-F 8am-9pm local time). Available in select states only.

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Important notice regarding your Brightline membership

Brightline is discontinuing its national pediatric mental health service effective December 31, 2024. For any immediate or near-term pediatric mental health support needs, Amazonians can obtain care and support as follows:

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Current Brightline clients:

  • Amazonians currently using Brightline for pediatric mental health care will have until December 31, 2024 to use up any remaining free sessions of their 5 free counseling or coaching sessions benefit.

New care needs & Brightline switchers:

  • Amazonians that do not have a current pediatric care plan in effect with Brightline – or current Brightline users wishing to switch over their pediatric care from Brightline to Amazon’s new provider, Lyra – can do so starting November 1, 2024. You will simply need to set up an online account at amazonkids.lyrahealth.com/register/connect on/after November 1 to get started. Where applicable, any remaining counseling or coaching sessions of your five free pediatric mental health care sessions through Amazon’s EAP will be transferred to, and managed by, Lyra’s therapists and coaches.

  • For more information about the transition to Lyra, you can visit Amazon’s mental health & well-being page on A to Z.

  • You can also check out Resources for Living (RFL) for additional resources for parents and children who may need help.

Created by parents, for parents

Hear from our parents & caregivers

In just a few weeks, my son has learned some important and useful skills to manage his anxiety. His therapist is supportive, engaging, and paces the therapy in a way that helps my son feel successful.

Brightline member

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Need help?

Contact Member Support at (888) 224-7332 or [email protected] if you have questions about your child's care or general inquiries related to Brightline services.